This is a short list of our most frequently asked questions. For more information about Instagram, or if you need support, please visit our contact page.

To use the FAQs below click on a question to reveal the answer

  • When is the next set of financial results being announced?

    Please refer to the financial calendar for the dates of future announcements.

  • How do I check my shareholding?

    Shareholders can check their shareholdings via the online portal or by contacting the Registrars.

  • How can I buy or sell shares in the company?

    Investors normally use a stockbroker, bank, building society or a "share shop" that offers a similar service. The commissions charged for buying and selling shares vary between the different organisations.

  • What is stamp duty?

    Stamp duty is tax that is payable whenever shares are traded. The buyer of the shares must pay the stamp duty before the shares can be registered in their name. Stamp duty is currently set at 0.5% of the value of the shares traded, rounded up to the nearest £5.00. If you use a broker to buy shares, the stamp duty will usually be added to the price automatically.

  • What do I need to do if my share certificate gets lost or damaged?

    You should call the Registrar, on [insert number], to inform them that you have mislaid or damaged your certificate. They will send you a letter of indemnity to sign and return to them. The indemnity provides you with cover for any loss arising from a dispute over ownership of the missing shares. An administration fee is usually charged for this service.

    If the value of the shareholding represented by the lost or misplaced share certificate is more than £100, the indemnity must be countersigned by a bank or insurance company, which may also charge a fee. Alternatively Equiniti offers a countersignature service where the value of the shareholding is between £100 and £50,000 upon the payment of an insurance premium. A sliding scale of charges applies, depending on the value of the lost certificate to reflect the greater risk to the insurer.
    Please check to ensure that the certificate has been lost before informing Equiniti in order to avoid incurring any fees (as outlined above).

    To request an indemnity please contact Equiniti advising them of your full name, address, the company in which you hold shares, the certificate number and amount of any share certificate(s) still in your possession.

  • What happens at the AGM of the company?

    The notice calling the meeting will invite you to attend and vote on important matters such as the election of directors and auditors. Shareholders have the opportunity to hear about the Company's performance and prospects for the future, and ask questions about the Company and its activities.

  • When is the next AGM of the company?

    The next AGM will be in 2016. Notification of the exact date is sent in advance to all shareholders listed on the Register of Members and will be published on our Financial Calendar.

  • Do you publish the number of proxy votes received in relation to an AGM or general meeting?

    Information regarding the number of proxy votes received for and against each resolution, as well as votes withheld, will be published on our website soon after the conclusion of each meeting.

  • Does the company pay Dividends?

    [Insert company name] will consider subject to, inter alia, available distributable reserves, paying an initial dividend from 2017, taking into account the growth opportunities available to [insert company name] at the time.

    The Board intends to review, on an ongoing basis, Shawbrook's dividend policy in the context of the delivery of [insert companies name] strategy, regulatory capital requirements and the broader operating environment.

  • How can I obtain a copy of the company's published financial information?

    The Company's published financial information is available here.

  • Who is the Registrar for [insert company name]?

    The Company's registrar is:
    [Insert company name]
    [Address]
    [Telephone number]

    Enquiries concerning holdings of the Company's shares and notification of the holder's change of address should be referred to the registrar.

  • How do I contact [insert company name]?

    Please either write to our registrar or contact us using the following details:

     

    [Insert company name]
    Address

  • Where are [insert companies name] shares traded?

    The Company's shares were admitted to the Standard Listing segment of the Official List of the London Stock Exchange on [insert date].

  • How do I notify the registrar of a change of address and/or change of name?

    You can either update your details online through your Shareview Portfolio accounts (www.shareview.co.uk) or by contacting the Registrar, [insert company], directly on [insert number].

  • How are dividends paid?

    Dividends are usually paid in cash. Lost dividends can be re-issued. You may obtain a replacement cheque simpy by contacting our Registrar, Equinti. Bank account details can also be lodged with Equinti to get your dividends paid direct into your bank account on the payment date. You can change you dividend payment instructions online through the Equinti Shareview Portfolio Service at www.shareview.co.uk

  • Can I view details of my 'Companies name' shareholdings online?

    You can view details of all your holdings for companies registered with Equiniti online through Equiniti’s Shareview Portfolio service. This facility can be accessed at www.shareview.co.uk and it will allow you to:

    • add a wide range of shareholdings and investments you have including those with other registrars to monitor their value all in one place
    • send your proxy voting instructions in advance of company meetings
    • update many of your details online including your address details or dividend payment instructions
    • research market news and data to help your investment decisions
    • buy and sell shares easily
    • sign up to receive the Shareview newsletter full of useful articles and market reports

    Setting up an account is easy if you have not already done so, simply follow the instructions on the website. Please note that an activation code will be posted to you once you have completed the registration process and that you will not be able to undertake any transactions within Portfolio until you have activated your account with this code.